Terms of Purchase
Viatech AB is operating in the cloth industry and jewelry through sales in internet via www.finessewear.se as Name of Finessewear.
The following general terms and conditions of purchase (“Terms”) apply when ordering goods via www.finessewear.se (the “Website”). Viatech AB has the address Markurellgatan 17 , 42252 Göteborg in Sweden ; telephone number +46 (0) 722 920 32 91; organization number: 556858-0889; VAT registration number: SE 556858088901
These general terms and conditions (the “Terms”) apply when you as a consumer (“Customer”) place an order via the website www.finessewear.se and associated pages (the “Website”).
Finessewear reserves the right to final sales and any image and writing errors on the Website, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers, currency changes) or incorrect information regarding whether an item is in stock. Finessewear reserves the right to correct any such errors and to change or update the information at any time.
The website, and all content on it, is owned by viatech AB. The information is protected by law with regard to e.g. copyright, marketing and trademarks. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Viatech AB.
When ordering via the Website, the prices stated on the Website apply. Prices in store may vary. All prices are in Swedish kronor .kr (SEK) and include applicable VAT, currently 25%, 12% or 6% depending on the type of item that the Customer orders. Prices do not include payment or delivery fees, which are stated separately. The prices stated at the Customer’s order date apply throughout the purchase process.
If the Customer has chosen delivery via one of our partners’ delivery points and the partner’s home package, a delivery fee will be added. Applicable shipping costs are reported on the Website at checkout under the heading Shipping. All fees include VAT. No other taxes or fees will be added.
1.3 PURCHASE AND CUSTOMER INFORMATION
Finessewear sends out an order confirmation at the specified email address from the time you have approved and sent your order to us.
If you have any questions, contact finessewear’s customer service .
The Customer confirms that the information that the Customer fills in is correct and completely filled in. Customer is responsible for incorrectly filled in information. Information about Finessewear’s processing of personal data can be found in section 1.13 below, which is part of these Terms.
The Customer undertakes to ensure that no one other than the Customer can use the Customer’s login information. The customer must not reveal the username and password of any unauthorized person and must ensure that the document with information about the username and password is stored in such a way that the unauthorized person cannot gain access to the information. The Customer must immediately notify Finessewear if it can be suspected that an unauthorized person knows the Customer’s password.
If Finessewear suspects that the Customer is abusing their user account or login information or otherwise violates the Terms, Finessewear has the right to suspend the Customer. Finessewear also has the right to assign the Customer new login information..
1.4 DELIVERY TIME AND NOTIFICATION
Delivery of goods that are in stock takes place within one (1) to three (3) working days to the partner’s delivery points.
The time is counted from Finessewear confirming the order in writing through the Order Confirmation. In the event of a delay, the Customer has the right to cancel the purchase. Refunds will then be made within thirty (30) days of the Customer announcing the decision to cancel the purchase. During high season (eg black-friday, christmas time or at realization) the delivery time may be slightly longer. Finessewear receives and delivers all orders in the order they arrive at Finessewear.
Packages are primarily picked up in person with valid identification and order number. If you want to pick up another person’s package, both their IDs are shown. The customer always receives a notification that shows where and when packages are to be picked up. Notification is sent via e-mail and, if the Customer has provided a mobile number, also via free SMS. Only in exceptional cases is notification sent via regular mail.
1.5 DELIVERY METHOD AND SHIPPING COST
Finessewear delivers packages that have been ordered via the Website within Sweden as follows:
1.5.1DELIVERY PLACE ALTERNATIVE HOME PACKAGE
The customer can choose to have their order sent as a package to partners, for example Postnord’s package agent. The applicable shipping cost that is added at any time is stated on the Website. In the event that the package is broken upon delivery, the package shall not be released. Instead, Finessewear will be contacted via customer service, which takes care of sending new goods in the first place and crediting the Customer in the second place.
When the order is very heavy or bulky, the package can usually not be sent to a partner’s package agent (such as Postnord). Instead, Finessewear will arrange shipping to the Customer with partners’ home packages, for example with Postnord. Examples of products that are sent with home packages are over 20 kg. The applicable shipping cost at any time is stated on the Website . It is important that the Customer enters a correct telephone number where the Customer is reached during the day and evening. If Poståkeriet does not get in touch with the Customer, notification will be sent out by post. Delivery takes place in accordance with the partner’s delivery times. Deviations for rural letter carrier lines may occur. Delivered package can not be left at the door but must be checked and received.
Via the Website, it is possible for the Customer in Sweden to request a so-called package search, which means that the Customer can follow the ordered goods’ journey from Finessewear all the way to the chosen delivery point.
The customer has the right to redeem the package fourteen (14) days from the notification being sent via e-mail and / or if possible SMS. For all packages that are not redeemed, Finessewear reserves the right to charge the Customer a fee corresponding to costs incurred for return shipping, handling and actual handling costs.
1.6 PAYMENT AND APPROVAL OF TERMS
Customers can pay for their order via Finessewear’s partner Klarna AB (“Klarna”), corporate identity number 556858-0889 through Klarna and the alternatives offered there: invoice payment, partial payment, credit card payment and direct payment.
Klarnas Checkout (Payment Service) presents certain information to the Customer as soon as the Customer is identified. What information the Customer needs to provide to achieve identification may vary between different purchases and customers. No credit information is ever taken directly from Klarna Betaltjänst, but if necessary depending on which payment alternative the Customer has chosen. Credit information taken by Klarna does not affect the Customer’s creditworthiness and cannot be seen by others who request credit information about the Customer, such as banks. After the Customer has been identified, Klarna payment service shows which options are available to you as a Customer. Invoice is the default payment option, but the Customer can of course freely choose one of the other options, such as direct payment via bank or payment by card. The options offered to the Customer may vary from time to time.
The invoices are sent out via email in connection with the order being sent from the Website. The invoice has a due date of 14 days. Receipt of your payment is sent in the package and serves as proof of purchase (receipt).
By entering or requesting information in Klarna Payment Service, you accept these Terms and Klarna Payment Service Terms and Klarna’s use of Customer’s personal data in accordance with the Klarna Payment Service Terms, see the following link: Klarna’s Terms.
For more information about Klarna Payment Service, please use the following contact information: telephone 08-120 120 10, [email protected] or on Klarna’s website . When contacting Klarna, the social security number and customer number are used.
For payment by MasterCard or Visa-card the amount will debited from your account immediately.
1.7 SECURITY FOR PAYMENTS AT www.Finessewear.se
It is important for Finessewear to be able to offer secure payment options. Therefore, Finessewear uses a payment system developed to protect the Customer. All transactions made are sent via SSL (Secure Sockets Layer) and are encrypted, which provides very good security. To protect the Customer, Finessewear always reserves the right to check the validity of the card, that the debitable purchase price exists and the buyer’s address information. For questions about security or payment methods, the Customer is welcome to contact Finessewear’s customer service.
1.8 RIGHT OF WITHDRAWAL
When purchasing goods on the Website, the Customer always has a 14-day right of withdrawal in accordance with current consumer protection legislation. This means that the Customer has the right to cancel his purchase by notifying Finessewear within 14 days of the Customer’s representative receiving the ordered item (the withdrawal period).
The right of withdrawal does not apply to the following types of goods:
(a) goods with a broken seal that cannot be returned for health or hygiene reasons (eg underwear, swimwear and similar products).
In connection with an order for a product for which the right of withdrawal does not apply, the Customer receives clear information about this in the product’s description. If an item has been sealed, the Customer may not break the seal if he wishes to be able to exercise his right of withdrawal. The right to regret thus ceases when the Customer breaks the seal.
If the Customer wishes to cancel the purchase, the Customer must, before the withdrawal period has expired, send a clear and unambiguous message to Finessewear.se in the manner specified here. The customer must enter his name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If the above option for notification does not want to be used by the Customer, the Customer can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see the following link: Withdrawal form from the Swedish Consumer Agency ).
When the Customer regrets their purchase, Finessewear reimburses the amount paid by the Customer for the product, including delivery costs. Exceptions apply to any additional delivery costs as a result of the Customer choosing a delivery method other than the standard delivery that Finessewear offers. When returning part of an order, the delivery cost is not refunded. On the amount to be refunded, Finessewear has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent such depreciation is due to the Customer having handled the product to a greater extent than necessary to determine its properties. or function.
Finessewear will refund the amount as soon as possible, but no later than within 14 days from the date finessewear received the Customer’s notification of the exercise of the right of withdrawal. However, Finessewear may wait with the refund until finessewear has received the product or the Customer has shown that the product has been returned. The refund will be made to the Customer via the payment alternative that the Customer chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such a refund.
1.8.1 PRINCIPLE OF RETURN IN THE EXERCISE OF THE RIGHT OF WITHDRAWAL
In exercising the right of withdrawal, the Customer pays the return shipping and is responsible for the condition of the goods after the Customer has received the goods and during the return shipping. The product must be sent back within 14 days from the date the notice of exercise of the right of withdrawal was submitted to Finessewear.se . Finessewear recommends that the Customer, when returning via Postnord, sends the goods well packaged, in good condition, with labels left on the product and in the original box. For underwear and swimwear, sealing must remain on the product.
When exercising the right of withdrawal, an item must be sent in return to Finessewear according to the methods, instructions and to the place specified on the Website, you will find information about this here . Finessewear then charges a return shipping fee in accordance with what is stated from time to time on the Website, which is regulated afterwards in accordance with what is stated above. When returning to the Website, the Customer must order a return slip by contacting Finessewear’s customer service. Return slip and return address label are sent by letter to the Customer.The return label is prepaid and the amount will be deducted from your refund.
Fill in the return slip that is enclosed in the letter. Always state the reason for return. The return address label is prepaid. The customer must always use this return address label. The return address label contains all the information needed for the return to be correct. Returns via Postnord should be made in original packaging. The instructions stated on the return slip must be followed and the reason for the return stated. Finessewear never reimburses return shipping costs incurred in any other way. The customer bears the transport risk in accordance with what is stated above..
1.9 OPEN PURCHASE
Finessewear offers 14 days open purchase for unused goods from the day the Customer received the goods / goods.
Open purchase does not apply to the following goods:
(a) goods which have been manufactured in accordance with the Customer’s instructions or which have otherwise been given a clear personal touch. This means, among other things, that open purchase does not apply to products with personal print, products sold through Team-shop where name and / or number printing or other similar special additions are stated, products with personal embroidery or for skis where binding is fitted,
(b) Open purchase does not apply to gift cards and items purchased by discount coupon
When the Customer uses an open purchase, Finessewear reimburses the amount that the Customer paid for the product, including delivery costs. When returning part of an order, the delivery cost is not refunded. Finessewear will refund the amount as soon as possible, but no later than within 14 days from the date Finessewear received the returned product if the Customer has returned the product via Postnord. The refund will then be made to the Customer via the payment alternative that the Customer chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such a refund.
1.9.1 PRINCIPLE FOR RETURN AT OPEN PURCHASE
In the case of open purchase, the Customer pays the return shipping and is responsible for the condition of the goods after the Customer has received the goods and during the return shipping. The product must be sent or returned within 14 days from the day the Customer received the product / products. Finessewear recommends that the Customer, when returning via Postnord, sends the goods well packaged, in good condition, with labels left on the product and in the original box. For underwear and swimwear, sealing must therefore remain on the product.Returns should be made by Return slip and Return Label only we send you by mail only. Fill in your return slip with the return code that states the reason for your return. Then put the note in your package together with the products you want to return.
In the case of an open purchase, an item can be sent in return to Finessewear according to the methods, instructions and to the place specified on the Website.When returning to the Website, the Customer must order a return slip by contacting Finessewear’s customer service . Return slip and return address label are sent by letter to the Customer.
Fill in the return slip that is enclosed in the letter. Always state the reason for return. The return address label is prepaid. The customer must always use this return address label. The return address label contains all the information needed for the return to be correct. Returns via Postnord should be made in original packaging. The instructions stated on the return slip must be followed and the reason for the return stated. The return label is prepaid and the amount will be deducted from your refund. Finessewear never reimburses return shipping costs incurred in any other way. The customer bears the transport risk in accordance with what is stated above.
NOTE: We do not collect registered letters or packages that are sent by cash on delivery if you choose to send your return in another way than with the prepaid return label.
You can only return one order individually.Do not forget to put your return slip in the package! Without a return slip, we cannot make a refund. If we do not receive information from you within 30 days of receiving a return without a return slip, we will discard the product.
The Customer has the right to change the ordered item within 14 days after the item has been received by the Customer. The product must be returned well packaged, in good condition, with labels left on the product and in the original box. . It is important that all labels and possibly plastic remains on the garment.
Right of exchange does not apply to the following goods:
(a) goods which have been manufactured in accordance with the Customer’s instructions or which have otherwise been given a clear personal touch. This means, among other things, that the right of exchange does not apply to products with personal printing, products sold through Team-shop where name and / or number printing or other similar special additions are stated, products with personal embroidery or for skis where binding is fitted; or
Finessewear guarantees that each shipment is examined before it is sent to the Customer. Should the product nevertheless be broken or faulty when it arrives at the Customer, the product can be complained about. The easiest way for a Customer to complain about a product is to contact customer service .
Customers who wish to make a valid error in the ordered product must contact Finessewear as soon as possible after the error is discovered. Complaints made within two months of the Customer discovering the error are always considered to have been submitted on time.
In the event of complaints, Finessewear follows the General Complaints Board’s guidelines and recommendations. More information is available on the Swedish Consumer Agency’s website ›
1.12 AGE LIMIT
According to Swedish law, Finessewear does not process cash purchases for persons under 16 years of age and credit purchases for persons under 18 years of age. Consumers under the age of 18 must have the parent’s approval.
1.13 PERSONAL INFORMATION
Finessewear is responsible for the processing of the personal data that the Customer submits to our website. The Customer’s information is used to enable Finessewear to fulfill its obligations to the Customer, such as providing the Customer with good service, various marketing activities such as sending out new catalogs / brochures and offers that are adapted for the Customer. To achieve this, the Customer’s information may need to be coordinated with other registers and provided to other companies within the Finessewear Group and to Finessewear’s partners and suppliers, in some cases also outside the EEA area. Finessewear also documents the communication they have with the Customer in cases where the Customer makes a complaint, in order to provide the service the Customer expects from Finessewear.
According to the Personal Data Act, the Customer has the right to request information about the personal data processed about the Customer at Finessewear free of charge once per calendar year, regardless of how it was collected. If a Customer wants such information, a signed request must be submitted to Finessewear. The request must be made in writing and cannot be sent by e-mail. If personal data is processed in violation of the Personal Data Act, the Customer has the right to request that the data be corrected, blocked or deleted.
We reserve the right to events that may cause any final sales, inventory differences, delivery delays, price adjustments and technical errors. Furthermore, we reserve the right to make any errors in the image, text and / or price marking.
In the event of incorrect price marking on garments in your delivery, the price for which you bought the item at the time of purchase (see delivery confirmation / receipt) is the price that applies to the purchase.
In case of force majeure, our obligations are postponed. Examples of force majeure can be strikes, illness of staff, transport disruptions, import / export bans, regardless of whether this occurs with us as a company or with our suppliers / partners. If force majeure prevails for more than two months, the customer as well as us have the right to terminate the agreement without any obligation to pay damages
1.16 COMPANY INFORMATION
Viatech AB, organization number 556858-0889 is registered in Sweden, 42252 Göteborg. The part of business is wholesale of beauty goods as well as wholesale of clothing and footwear.