Wrong information in order

As customer you are responsible to write and check correct information for billing and shipping information page. Any mistake should be reported to customer Service before the package is sent to you.Finessewear reserves the right to charge the Customer a fee corresponding to costs incurred for return shipping, handling and actual handling costs for any wrong information which result in returning the order including wrong address, wrong receiver name, etc.

The purchase amount will be refund after deducing the fee corresponding to costs incurred for return shipping, handling and actual handling costs

For resending the order the customer should place new order in fineessewear.se

Unpicked up package

The customer has the right to redeem the package fourteen (14) days from the notification being sent via e-mail and / or if possible SMS. For all packages that are not redeemed, Finessewear reserves the right to charge the Customer a fee corresponding to costs incurred for return shipping, handling and actual handling costs.
The purchase amount will be refund after deducing the fee corresponding to costs incurred for return shipping, handling and actual handling costs.

Damaged Parcels

You must contact us in “reasonable time”
You must complain within a “reasonable time” after you have discovered a defect in the product. We recommend that you complain as soon as possible and no later than within two (2) months after the error has been discovered. You can complain by contacting us via email to [email protected] or by phone at contact us page.
In order for us to be able to assess your complaint, we will ask you for the following:
1. Send us a brief description of how the damage or defect occurred. Please note, however, that you should contact our customer service as soon as you discover the defect.
2. As documentation of the defect, send 4-5 pictures together with the description. The defect must be clearly visible in at least one of the images. In addition, make sure that your pictures show the entire product, one picture from the front and one from the back (in the case of shoes, there must be a picture on the sole).
3. Send the pictures via email to [email protected]
4. Also note which order number the product had – or send with a copy of the order confirmation / receipt
5. Once we have received your photos, we will process your complaint as soon as possible.
If you must return product (s) in connection with a complaint, Finessewear will send you a prepaid return label to be used. Please read the return structure page for more information.
In the event of a justified complaint, we will reimburse reasonable shipping costs
If the complaint is justified, we will of course reimburse your reasonable shipping costs for sending the product back to us. If the complaint is not justified, you will be responsible for all shipping costs, including our costs for sending the product back to you after inspection.
Remember that the product must always be sent properly packed and that you will receive a receipt for the shipment. You are responsible for the package / products until we receive it / them. Save the postal receipt and information about shipping costs and any tracking numbers.
NOTE! For returning package you must only use Return shipping label we mail to your address and you should follow return step structure we provided in Return and exchange  page.
*We do not accept packages sent by COD or similar.

Discount codes (coupons)

We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods of time and may also have special conditions. The codes may be restricted so that they can only be used in connection with certain products, categories or brands.
When you use a discount code, you must purchase for the specified minimum amount. If you buy for less than the stated minimum amount, the difference will not be refunded. All discount codes that you want to use must be stated during the purchase, before you pay for the order.
You must not credit yourself with a forgotten discount code once the order has been placed. It is only permitted to use one (1) discount code per order. The discount codes are not personal and can be used by anyone who has access to them. The discount codes have no cash value and cannot be redeemed for cash, balances or the like.
In the event of fraud, attempted fraud or in case of suspicion of other illegal activities in connection with the redemption of discount codes, we have the right to cancel the order where the discount code has been used and we can permanently block your ability to shop at finessewear.se