As a consumer, you have a 3-year right to make a complaint according to law. If you have received a faulty or defective item, also applies to transport damage, you as a customer are asked to immediately complain about the item. 2 months from the time you have discovered the damage is considered a reasonable time for claiming damage / defect. You can complain about your item in store or by sending the item back to our warehouse:
In the event of a complaint to our warehouse, we ask you to contact customer service to get the best service in the matter. There is always free return shipping for approved complaints. Your package includes a delivery note, return shipping note and a return note to be used in the event of a complaint.
When the complained product has been returned and inspected, you as a customer will be compensated in accordance with the applicable consumer protection law. Finessewear reserves the right to refuse a complaint if the product does not prove to be defective in accordance with current consumer protection law. We follow the General Complaints Board’s recommendations.
“As a consumer, you can also complain via the EU’s online dispute resolution platform, which you can access here https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage “.